Content and UX

Optimising every step in the user journey

We're here to help you create a digital platform grounded in research and reality.

The result? A flawless experience designed and written to achieve users' goals.

With our collaboration, your project will flow seamlessly. We take a multidisciplinary team approach, constantly sense-checking our UX and Content progress across skill sets and employing a broad range of high-quality expertise.

User Experience

Make it easier for users to understand and identify with your brand.

The first step towards digital success happens in the Alignment phase when we ensure everyone is on the same page.

Next, during Discovery, we conduct user research, test, validate, and synthesise using personas and journey maps. From this, we produce evidenced recommendations that inform the ongoing project.

Finally, the Design phase is where we ideate, prototype, test, validate, synthesise, and iterate as necessary.

UX Expertise

User experience design
User interface design
Workshop facilitation
Wireframing and prototyping
Testing and validation
Persona development
Journey maps
Information Architecture
Responsive web design
Accessibility-first design
Branding and identity
Practical application of web standards

Content

Achieve engaging, inspiring and informative content strategically delivered for your digital platforms.

We provide content support delivered in concert with our user experience and web development services or as a standalone offering.

Web Content Expertise

Content audit and analysis
SEO-optimised content writing
Content editing and proofreading
Content strategy and governance
SEO review and advice
UX copywriting

Related projects

Walsh Bay Arts Precinct

Walsh Bay Arts Precinct launched its visually stunning Drupal site with new branding, a dynamic 'What’s On' section, and an advanced editorial experience designed for flexibility and ease of use.

Australian Digital Health Agency

Running Discovery

The Australian Digital Health Agency (ADHA) wanted to reposition itself to better support the needs of all Australians. We were approached to engage target users of the website in order to test and validate assumptions and provide recommendations for a new website. The outcome would more fully represent ADHA's vision, direction and Digital Strategy.

The Department of Planning and Environment Planning Portal homepage with pull outs of features

The Department of Planning, Industry and Environment

Major Projects: A modernised user interface

Major Projects was designed to sit within the existing NSW Planning Portal and deal specifically with significant developments in the state. Together, we turned a site with low user engagement, poor user experience and user interface into a modernised platform that delivers quality in customer experience.

Brisbane City Council

Enhancing user interaction

Whilst hitting timelines, we were able to help Brisbane City Council achieve the intuitively designed site they needed using a phased approach. The end result was a site that provided enhanced options for user interaction with Council.

State Library of South Australia

Designing pathways to content

During a site upgrade for the State Library of South Australia, we identified an opportunity to reimagine their site navigation and information architecture. This played a significant role in highlighting and signposting the wealth of information and the Collections available to view–online and in person at the library.

State Library of South Australia

Consistent user experience

The State Library of South Australia is the state's largest public reference library, with a collection focused on South Australian information and general reference material for information and research purposes. The library engaged us to research their customers' needs and design a new modern, engaging and accessible website in Drupal 8.

Australia's Nuclear Science and Technology Organisation

A foundational design system

We helped ANSTO to design and deliver their new website built on Drupal 8, coinciding with their brand relaunch.

Australian Competition and Consumer Commission

Redeveloping the ICPEN website

We worked with the Australian Competition and Consumer Commission (ACCC) on the redevelopment of the International Consumer Protection and Enforcement Network (ICPEN) website.

University of Technology Sydney

Redesign and upgrade to Drupal 8

Continuing our longstanding engagement, we were invited to redesign the UTS website and upgrade it from Drupal 7 to Drupal 8.

Charles Darwin University

CDU's New Drupal Platform

We worked with Charles Darwin University to redesign and redevelop their site in Drupal 8. We continue to partner with CDU to ensure their digital ecosystem delivers on their strategy and positions them as a premium Australian higher education organisation through both ongoing support and enhancements.