Transport for NSW: Consolidating multiple government websites

We came on board as the department's Drupal build partner. Together, we developed a new Drupal platform that consolidated myriad websites across the organisation.

Client: Transport for NSW
Industry: Drupal & GovCMS for government websites in Australia
Service types: Drupal and Web Development; Drupal Cloud Hosting

Context

Before beginning this project, there were thirty different Transport websites. This resulted in a great deal of overlapping content and a corporate website that wasn’t delivering a quality customer experience.

With this in mind, the department commissioned us to build a new Drupal-based platform. The aim was to consolidate and streamline their online properties.

The large collection of sites would also require a unified authoring experience and a single cloud hosting provider.

The solutions

Utilising Agile with a blended team of department staff and our developers, the corporate website was built and delivered in Drupal.

The new Transport for NSW website offers content design and flexibility, robust search functionality and a dynamic style guide. It is much more customer-focused and intuitive, aided by a simpler navigation schema and surfacing relevant content.

While they’re part of the same department, the corporate and passenger information sites are now clearly distinguishable in style and layout, resolving one of the major customer complaints: confusion between the two.

From an infrastructure perspective, we enabled the department to focus on their continuous integration (CI) and deployment strategy by modernising their CI pipeline infrastructure and planning for automated deployments.

The results

We delivered the new corporate website on time and within budget, meeting a strict launch deadline.

Since launch, we have continued to manage the website's support and enhancements and continue delivering related projects.

Are you ready to get in touch?

Contact PreviousNext