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Driving revenue through an upgraded NSW Office of Sport website

The NSW Office of Sport (OoS) needed to update its Drupal website platform and make it more secure. It also needed to improve the processes behind its revenue-generating events bookings, whilst using the NSW Government Design System to present a consistent visual experience. We were able to help OoS meet its unique requirements, both quickly and within a tight budget - cemented by ongoing support and hosting through Skpr.

Client

NSW Government Office of Sport

Industry

State Government

What We Did

Rapid development. Custom integrations. Hosting.
OOS Feature Image

Highlights

  • Upgrade to Drupal 9
  • Rapid and lean development
  • Utilising NSW Government Design Standards
  • Integration with Homebase booking system
  • Managed hosting solution - Skpr

Deliverables

  • Up-to-date site security profile
  • Look consistent with NSW Government sites
  • Ability to develop site to unique needs
  • Improved automated event bookings
  • Reliable, secure hosting and support

Why These Deliverables?

Ensuring the site is secure gives users peace of mind and fulfils the position of trust that all NSW Government sites hold. Providing visitors with a visually seamless experience also demonstrates the joined-up nature of all departments in NSW. OoS is simultaneously able to manage their site according to their unique operational needs, whilst also benefiting from ready-to-go design building blocks. Improving their event booking system helps by saving time and increasing revenue.

Context

Built by our team more than five years ago, the OoS site was due for an update. Drupal 7 was nearing its end of life causing security concerns. Changes were also needed to improve the events booking system. With NSW Government websites now following a Design System, OoS needed to balance its unique requirements and operations, whilst also achieving a consistent look and feel.

The question was: how to achieve these goals on a budget?

About the Client

The NSW Government Office of Sport (OoS) is the lead NSW Government agency for sport and active recreation.

It aims to increase the levels of physical activity of the people of NSW by providing the leadership, policies, programs, funding and infrastructure necessary to enable higher rates of participation in sport and active recreation.

Solutions

Upgrade to Drupal 9

This upgrade plays an important role in keeping the site secure. It also provides useful CMS functionality, such as preview pages for people without a CMS login.

Importantly, it has improved the user experience - by giving OoS the tools it needs to communicate information more effectively. Key differences in the new site include mobile responsiveness, giving site visitors access with the device they prefer.

Rapid and lean development

Taking just five sprints to complete, this lean approach was also made feasible by the OoS webteam taking on the task of populating content and digital assets into the site.

Design System

Using the NSW Government Design System provides a convenient baseline for all state government departments to work from. Beyond the consistent look, OoS is still able to meet its own unique requirements - building on top and customising as it needs.

Booking system integration

Using Drupal 9 provides seamless integration for the Homebase booking system. This has given valuable time back to administration staff by automating the booking process and has augmented OoS’ capability to drive revenue via their website. We were also able to help by redesigning the event pages: creating clear, searchable pathways for users to follow to the events they need.

Hosting on Skpr - A NSW Government favourite

We were not only able to help OoS by generating a new site quickly, but we have also been able to provide them with a hosting package - via our managed cloud solution, Skpr. This keeps them supported and up to date, on a hosting platform that is preferred by the NSW Government.

We are also able to provide them with further efficiencies, as the hosting package provides a single point of contact for all SysOps and hosting communications.

Results

The Office of Sport site redevelopment has successfully addressed their key concerns of security, revenue generation and usability. The result is a site that conforms to the NSW Government Design System, whilst also aligning with OoS’ own brand and functionality requirements.

Significantly though, we were able to achieve this in just five sprints and on a budget. It demonstrates what is possible for all Government agency sites with specific offerings - and the efficiencies that can be gained from building with shared components.

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