Redeveloping the ICPEN website

We worked with the Australian Competition and Consumer Commission (ACCC) on the redevelopment of the International Consumer Protection and Enforcement Network (ICPEN) website.

Client: Australian Competition and Consumer Commission
Industry: Government
Service types: Content and UX; Drupal and Web Development

Context

As ICPEN essentially deals with cross-border scams, fraud, anti-consumer behaviour etc., the primary consideration with the development of a new website was to ensure that the ACCC and ICPEN have a modern web platform, with the enhanced functionality required to better support both consumer and agency members of the site.

From a design and UX perspective, content needed to be presented in a more visually appealing, responsive and accessible way. Data also needed to be migrated from a legacy system to the Drupal platform, which involved pulling across all member accounts from the former site.

THE SOLUTION

PreviousNext was engaged for both the design and development phases, delivering a website that functions to serve two distinct audiences; members and consumers.

Consumers have access to a simple, user-friendly public-facing informational site that provides essential information, including how to avoid scams and shop safely online, tips on where to look for help and how to lodge a complaint in cross-border disputes.

To cater for members, the new platform includes a login portal from which they can conveniently share resources, and information, post news and view events etc. Our approach to this project provided the ACCC with an efficient and cost-effective method of redeveloping the ICPEN platform, making it easier to manage and update by the internal team and automating a lot of tasks that were previously manual, such as account registration and approval workflows.

THE RESULTS

The new, responsive ICPEN site provides a collaborative forum for developing and maintaining regular contact between consumer protection agencies, with a global reach that allows it to identify, target and respond to cross-border issues faced by consumers participating in today’s digital economy.

Our relationship with the ACCC continues as we make ongoing enhancements to the ICPEN site and support both the platform and hosting infrastructure.

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